Securian Dental: Electronic Claims

Electronic Claims

Faster Claims Processing - Electronically
Securian Dental would like to be your partner in making the claims submission process easier and more efficient. By utilizing electronic claims submission, we can establish a two-way exchange of information. This will help us achieve our ultimate goal of processing claims correctly and in a timely manner.

To get started with electronic claims processing, contact your software vendor or practice management vendor for more information. You may also call our Customer Service Center at 1-800-234-9009 and request a paper copy.

To ensure electronic claims are processed accurately and efficiently:

1. Submit the correct ID number as printed on the ID card and the subscriber's date of birth. Securian Dental uses this information to ensure the claim is processed under the correct member.

2. If you have questions regarding the Electronic Claims Submission guide, contact Securian Dental's Customer Service Center. Review your response reports forwarded by your clearinghouse to determine if there are any errors on claims.

3. Secondary Coordination of Benefits (COB) claims should include the primary paid amount on the electronically submitted claim. If this amount is not listed on the claim, you will receive a follow-up letter requesting this information, which will in turn delay processing.

4. To submit x-rays* or other claim related materials, two options allow faster claim resolution. The best option is to use National Electronic Attachment, Inc. (NEA). The second option is Web submission via this Web site; Sign In to our dentist application. Other submission methods are email, fax or mail.

When not using NEA to submit attachments or X-rays*, a Claim Attachment Cover Sheet must be used in order to match the attachments to the electronic claim.

* X-rays are rarely required; before sending, check your Dental Office Administrative Manual.

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